Privacy Policy

1. Who We Are

AGT Roofing & Guttering Contractors ("we", "our", "us") is a roofing contractor based in Canterbury, Kent. We are the data controller responsible for the personal information we collect and process in connection with our website and business activities. We are committed to protecting your personal information and being transparent about how we use it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following types of personal information:

• Contact information you provide when submitting a quote request or contact form: your name, email address, phone number, and property address or postcode
• Enquiry details: a description of the roofing work you are enquiring about and any other information you choose to include
• Technical information collected automatically when you visit our website: your IP address and basic browser and device information, processed by Fathom Analytics in an anonymised and aggregated form (see section 6)

We do not collect sensitive personal data (such as health information or financial details), and we do not knowingly collect information from children under the age of 16.

3. How We Collect Information

We collect personal information when you:

• Complete a quote request or contact form on our website
• Contact us directly by phone or email
• Interact with us during or following a job

Anonymised analytics data is collected automatically when you visit our website, without setting any cookies or collecting any information that could identify you personally.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Legitimate interests: responding to your enquiry, managing our business relationships, and understanding how our website is used
• Performance of a contract: processing information needed to arrange site surveys, provide quotations, and carry out agreed roofing work
• Legal obligation: retaining certain records as required by law (for example, financial records under HMRC requirements)

5. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry
• Arrange and carry out a no-obligation site survey
• Prepare and issue a written quotation
• Carry out agreed roofing work and issue guarantees
• Follow up on submitted enquiries where the matter has not been resolved

We do not sell, rent, or share your personal information with third parties for marketing purposes. We will not contact you with unsolicited marketing communications.

6. Third-Party Services

Two third-party services process data in connection with this website:

Netlify: Our website is hosted by Netlify, Inc., and our contact forms are processed and stored by Netlify. Form submissions are transmitted to Netlify's servers and made available to us through the Netlify dashboard. Netlify's privacy policy is available at netlify.com/privacy.

Fathom Analytics: We use Fathom Analytics to understand how visitors use our website. Fathom is a privacy-first analytics service that does not use cookies, does not collect any personally identifiable information, and processes data in a way that is fully compliant with UK GDPR, CCPA, and the Privacy and Electronic Communications Regulations (PECR). No personal data about you is sent to or stored by Fathom. For more information, visit usefathom.com/privacy.

7. Data Retention

We retain personal information submitted through our website contact forms for up to 12 months from the date of submission, after which it is securely deleted unless we have an ongoing business relationship or legal obligation requiring longer retention.

Records relating to completed roofing work — including quotations, invoices, and guarantee documents — are retained for 6 years in accordance with HMRC requirements for business accounting records.

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: you may request that we delete your personal data, subject to any legal obligations requiring us to retain it
• Right to restriction: you may ask us to limit how we process your data in certain circumstances
• Right to data portability: where processing is based on consent or contract, you may request your data in a portable, machine-readable format
• Right to object: you may object to processing based on our legitimate interests

To exercise any of these rights, please contact us at agt.rgc@gmail.com. We will respond to all requests within one calendar month in accordance with UK GDPR requirements.

9. Cookies

We use a minimal number of cookies on this website. Our analytics platform (Fathom) is cookieless. For full details of how we use cookies, please see our Cookie Policy.

10. How to Make a Complaint

If you are unhappy with how we have handled your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO), which is the UK's supervisory authority for data protection matters:

• Website: ico.org.uk
• Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us in the first instance.

11. Contact

For any privacy-related queries or to exercise your data protection rights, please contact us or email agt.rgc@gmail.com.